SHIPPING POLICY

Last Updated: 31st March, 2025

1. INTRODUCTION

At Jannis Health Ltd, we strive to deliver your health and wellness products safely and efficiently. This Shipping Policy outlines our procedures for order processing, shipping timelines, international delivery, and customs responsibilities. By placing an order on www.jannishealth.com, you agree to the terms below.

2. ORDER PROCESSING

• Orders are processed within 1–3 business days based on availability of the requested product. In the event that your selected product is not available for purchase, an order processing time of 14 days is required before shipping.
• You will receive an email confirmation with your order details and tracking information once your order is dispatched.
• If an item is temporarily out of stock, we will notify you via email with an estimated restock date or offer a refund.

3. SHIPPING DESTINATIONS

We currently ship to South Africa, Nigeria, African countries and select international countries. During checkout, enter your address to confirm availability of shipping.

4. SHIPPING METHODS & COSTS

1. Domestic Shipping (South Africa)

   • Cost: Calculated at checkout based on location, weight, and quantity.
   • Delivery Time: 3–7 business days.

2. International Shipping

   • Carriers: DHL, FedEx, or local partners, depending on destination.
   • Cost: Calculated at checkout based on weight, destination, and shipping method.
   • Delivery Time: 7–21 business days (varies by location and customs clearance).

5. DELIVERY TIMELINES

• Estimated Delivery Dates are provided in your order confirmation email. Delays may occur due to:
  • Customs inspections.
  • Weather disruptions.
  • Local carrier issues.
• Tracking: Ensure to monitor your package via the tracking link in your confirmation email.
• NOTE: We are not responsible for late shipments due to holidays, bad weather, or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating shipping times. We trust our courier service with on-time delivery and if by any chance, your package is delayed, there will be no reimbursement of shipping costs.

6. LOST, STOLEN, OR DAMAGED PACKAGES

• Lost in Transit: Contact us at Info@jannishealth.com if your tracking shows “delivered” but the package is missing. We will initiate an investigation with the carrier.
• Damaged Items: Notify us within 24 hours of delivery with photos/videos. We will arrange a replacement or refund per our refund policy, which can be found here https://www.jannishealth.com/refund-policy.

7. ADDRESS ACCURACY

• Incomplete or incorrect address information is the common cause of shipment delays. Please check the address information on your order and ensure ALL the information (address, apt, number, zip code, etc.) needed to deliver your package has been included. The courier service will ship your order to the address you provide. It is extremely important that the information you give us is most accurate and complete. If there is a need for an address correction after your shipment has been sent, you will be charged the additional fee our courier service charges us to make the correction. If a parcel is returned due to a bad address, you will be responsible for additional shipping charges.
• Address Changes: Contact us immediately after placing an order. Changes are not guaranteed once the order is processed.

8. RETURNS & EXCHANGES

• Return Shipping: Customers cover return costs unless the error is ours (e.g., wrong item shipped).
• International Returns: Contact us for return authorization and instructions.

9. CONTACT US

10. POLICY UPDATES

• We reserve the right to modify this policy. Changes will be posted on our website with a revised “Effective Date.”
• Note: This policy works in conjunction with our Refund Policy and Terms of Service.