REFUND POLICY

Last Updated: 31st March, 2025

1. INTRODUCTION

At JANNIS HEALTH LTD, (“we,” “us,” or “our”) we are committed to ensuring your satisfaction with our high-quality health products, including nutritional supplements, vitamins, and Jannis Water vessel. This Refund Policy outlines the terms under which refunds, returns, and replacements for products purchased through https://www.jannishealth.com are granted, ensuring transparency and compliance with Nigerian consumer protection laws and international standards.

2. SCOPE OF POLICY

This policy applies to all nutritional supplements, vitamins, and Jannis Water vessel sold on our platform. It also covers orders shipped from our global warehouses to any part of the world.

3. ELIGIBILITY FOR REFUNDS

  1. Items received with physical damage, leaks, or manufacturing defects.
  2. Orders that do not match the product description or specifications on our website.
  3. Manufacturing defects (e.g., incorrect labeling, expired shelf life, compromised seals).
  4. Packages marked as “delivered” by tracking but not received by the customer (subject to carrier investigation).

Note: Refund requests must be submitted before the confirmation of the product or within 24 hours after delivery in the case of affected products or wrongly shipped products.

4. NON-REFUNDABLE ITEMS

  1. Opened or used products (for hygiene and safety reasons).
  2. Perishable goods (e.g., organic foods with expired shelf lives).
  3. Products purchased during promotional sales marked "final sale."
  4. Fees incurred during international shipping to Nigeria are non-refundable.

5. REFUND PROCESS

  1. Step 1: Send an email to info@jannishealth.comwith the subject line “Refund Request.” Include your order number, product details, and proof of issue (e.g., photos of damaged goods).
  2. Step 2: Verification - Our team will review your claim within 3–5 business days and may request additional information.
  3. Step 3: Return Authorization (If Applicable) - If a return is required, we will provide a prepaid shipping label or instructions for local returns. Customers may need to cover return shipping fees for international and local shipping to South Africa, Nigeria, or from their country of origin unless the error is attributable to Jannis Health Ltd.
  4. Step 4: Refund Processing - Approved refunds will be issued to your original payment method within 7 business days after we receive and inspect the returned item. For bank transfers in Nigeria, processing may take up to 10 business days due to local banking protocols.

6. EXCEPTIONS

  1. Change of Mind: Refunds are not granted for discretionary returns unless required by law.
  2. Fraudulent Claims: We reserve the right to deny refunds if misuse or fraud is suspected.

7. CONTACT US

Email: info@jannishealth.com

Website: https://www.jannishealth.com

8. POLICY UPDATES

We may revise this policy periodically. Changes will be posted on our website with an updated effective date.